Returns and Refunds Policy

 

We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 7 day warranty period then please call 0161 871 8483 or email us at sales@elizabethjayne.co.uk / rabia.hayat@shf-group.com stating your intent to return the items and quoting your order reference number. We will then issue you with a returns authorisation number.

Our customer service team will then provide you with our returns address. We regret we cannot accept parcels without the returns authorisation number that we will provide to you .This must be quoted on the outside of the parcel.

All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders’ responsibility to ensure parcels are adequately insured.

Returns cannot be accepted without prior authorisation and a returns authorisation number. Goods sent back without prior returns authorisation cannot be processed.

In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.

If exchanging for a more expensive item, please remember to include contact details so the additional payment can be arranged.

Please allow up to 14 days for us to process your refund or exchange.

In the event of returning faulty goods Elizabeth Jayne Customer Service Advice Team will issue a pre-paid label which will cover the cost of return postage to our warehouse.

If you would like to return the item yourself please be advised we can only refund the costs of postage (to a maximum of £3.95); where the item returned is deemed as faulty by Elizabeth Jayne. You must include the postal receipt with your item for this to be refunded or forward separately with a cover note to sales@elizabethjayne.co.uk.

 

Important

If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. 
If exchanging goods and the new item you require costs more than the one you returned an additional payment will be required. 
All items that are exchanged will attract a new delivery charge at the current rate. 
Only replacement Items deemed faulty by Elizabeth Jayne will be sent to you free of charge.

 

Return Terms and Conditions

  1. Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  2. Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
  3. Any 'FREE GIFTS' with the products must also be returned.
  4. All curtain poles and tracks must be inspected at the point of when the courier is delivering the item. Before signing for the goods, please inspect the item and the packaging and if the item or packaging is damaged, please inform the courier and sign and ensure that you have ticked the damaged box on the couriers hand held device or paper work. If this fails to be done, we will not be able to accept the item back as damaged
  5. All blinds must be inspected within 24 hours. Any faults with the product must be reported immediately. Please inspect the item and the packaging and if the item or packaging is damaged, please inform Elizabeth Jayne and if this fails to be done, we will not be able to accept the item back as damaged. 

 

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  1. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:
    You will be refunded the full invoice amount less cost of delivery.
  2. Goods received back not in a re-sellable condition: 
    We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.
  3. All curtain poles, tracks, blinds, rugs or accessories returned for a general refund will be charged a handling fee of 15% off the product price.
    Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:  Goods will not be accepted back if they are not in a resalable condition.

 

Large Items e.g. Beds & Mattresses

We will take reasonable steps to meet the delivery date set out on the Order Confirmation or as otherwise agreed between us. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. Our carrier will let you know if they become aware of an unexpected delay and will arrange a new delivery date with you. You will be contacted by the carrier once they have your bed. Please proceed with the carrier’s instructions as you must be in to receive these goods.

Currently deliveries are restricted to mainland UK, and some areas are subject to additional charges. You must contact our sales team to see if the below services are active.

Offshore Locations - deliveries to the following locations are subject to an additional charge plus an extended lead-time.

 

Area

Postcode Area

Shetland and Orkney

KW15 – 17

ZE1 – 99

Channel Islands

GY1 – 99

JE1 – 99

Scottish Highlands and Western Isle1s

HS1 – 99

IV21 - 23, 26 – 27, 40 – 56

KA27, 28

PA41 – 49, 60 - 78

PH41 – 44

 

Isle of Man

IM1-99

Silly Isles

TR21-25

Northern Ireland

BT1-99

Southern Ireland (EIRE/ROI)

No postcodes

 

We do not deliver to the Channel Islands.

  • All Goods should be returned unopened and in the original packaging.
  • All Goods should be returned to us at your own expense.  
  • Until Goods are returned to us you will retain the Goods and take reasonable care of them. You will also be under a duty to take reasonable steps to see that the Goods are received by us and not damaged in transit;
  • You will be required to sign for your goods, your signature is for both receipt of goods and that goods are in good condition.  It is your responsibility to check the goods for damage and if you feel the good are damaged; please do not accept the delivery.

 

After Sales and Advice

Elizabeth Jayne
Ram Mill
Gordon Street
Chadderton
Greater Manchester
OL9 9RH

 

Telephone: 0161 871 8483

Email: sales@elizabethjayne.co.uk / rabia.hayat@shf-group.com

VAT No: 548487984 
Registered in England No: 2438944